FAQ

What is a turn?

A turn is one interaction with Robot Goose. You invoke the assistant by tagging it (for example, @RobotGoose) or by replying to one of its messages, and each invoked message costs one turn. Messages with photos or files cost more than one turn — see below.

Which messages use a turn?

Only messages you send to the assistant. Ordinary messages to your household — the everyday chatter no one is asking Robot Goose to handle — are not processed by the AI and never cost a turn. When you tag the assistant or reply to it, that message is processed and costs one turn, even if Robot Goose decides no action is needed. The assistant still reads recent household messages for context, so follow-ups work: tag it for “add hot dogs,” and a reply of “and buns” picks up right where you left off.

Do photos and files cost extra turns?

Yes, when you ask Robot Goose to look at them. A photo counts as 2 turns and each page of a PDF counts as 2 turns, and the message costs that total — so a message with one photo costs 2 turns instead of 1. Robot Goose will not read a PDF longer than 5 pages — it tells you so instead of reading part of it, and that costs nothing. If it goes back to a photo or file from earlier in the conversation, that second look costs its own turns on top of the message it is answering. Sending a photo or file to your household without invoking the assistant never costs a turn.

Do all household members share the same turns?

Yes. Everyone in your household shares the workspace's monthly turn budget.

When do turns reset?

Turns reset at the start of each billing period (the date you subscribed), not on the 1st of the month.

What happens when I run out of turns?

Robot Goose will stop responding until your next billing period starts and your turns reset.